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Homeware benchmark

Do you know which homeware website to go to for the best customer experience? This Qubit benchmark looks at the onsite effectiveness of eight of the top global home companies including IKEA, B&Q and Homebase and takes a measure of how well they’re covered around the web.

Read on to find out why:

  • Bed Bath & Beyond scored the highest at 85% overall on our benchmark
  • Pottery Barn’s website is the easiest and most intuitive website to navigate, scoring 95% on this section
  • IKEA’s website has the most usable catalogue of products, scoring 95% on this section
  •  B&Q scored 86% on our 'Buy' section
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